Refund Policy

Effective date: August 5, 2026

Oranokai sells credits, used to run AI generations, through one-time packs and recurring subscriptions. This policy explains when a refund is available. It should be read together with our Terms of Use.

1. Failed Generations Are Never Charged

If a generation fails for a technical reason — the AI provider errors out, the request times out, or no image/video is returned — we do not deduct credits for it. This is enforced at the platform level, not something you need to request. If you ever see a credit deducted for a generation that visibly failed or produced no output, contact us and we will reverse it.

2. One-Time Packs (Starter, Creator, etc.)

One-time packs are largely non-refundable once purchased, because they unlock a credit balance immediately and most of that value is realized the moment you start generating. That said:

• If you have not used any credits from a pack, you may request a full refund within 48 hours of purchase.
• Once any credits from a pack have been spent on a successful generation, the pack is non-refundable, though remaining unused credits stay valid through the pack's stated expiry period.
• Duplicate charges caused by a technical or payment error are always refunded in full — contact us with your order details.

3. Subscriptions (Pro Monthly, Ultimate)

Subscriptions bill automatically each cycle. You can cancel anytime from your account — cancelling stops future renewals, and you keep access through the end of the cycle you already paid for. We do not provide prorated refunds for partial months or unused credits within an active cycle, since the subscription grants access to the full cycle's allowance regardless of how much of it you use. If a renewal charge was made in error (e.g. after you had already cancelled), contact us for a refund of that specific charge.

4. Free Tier

Free signup credits are provided at no cost and are not eligible for any refund, being non-monetary.

5. How to Request a Refund

Email hello@oranokai.com with your account email, the order or payment ID from your Razorpay receipt, and the reason for your request. We aim to respond within 2 business days. Approved refunds are issued to your original payment method via Razorpay and may take 5–10 business days to reflect, depending on your bank.

6. Chargebacks

If you have a billing concern, please contact us first — most issues are resolved faster this way than through a bank dispute. Filing a chargeback without contacting us, where an amicable resolution was available, may result in suspension of your account pending resolution.